privacy policyt

How We Use and Protect Your Information

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Privacy Policy

Effective Date: July 15, 2026

901 Home Health Care (“901 Home Health Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, including any pages, forms, features, and services available through it (collectively, the “Website”).

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Website, including information submitted through:

  • General contact and service inquiry forms
  • Referral or getting-started forms
  • Employment and career forms
  • Email newsletter or communication sign-ups
  • Website cookies and similar technologies
  • Other online forms or features provided by 901 Home Health Care

This policy does not replace our Notice of Privacy Practices, which explains how we may use and disclose protected health information in connection with the healthcare services we provide.

2. Do Not Submit Patient Information or Referrals Through This Website

This Website is intended only for general informational, business, and employment-related communications.

Do not submit patient information, medical information, protected health information, medical records, referral documents, insurance information, or details about a patient’s condition through this Website.

Patient referrals must be submitted directly to 901 Home Health Care through the designated referral channels provided to physicians, hospitals, case managers, discharge planners, and other authorized referral sources.

The Website’s general contact form and employment application form are not secure referral, intake, clinical communication, or medical-record submission systems. They must not be used to:

  • Refer a patient for home health services
  • Submit patient names, dates of birth, addresses, diagnoses, or medical histories
  • Upload medical records, discharge documents, physician orders, or insurance information
  • Communicate about a current patient’s condition or plan of care
  • Request changes to patient services
  • Send information concerning a medical emergency
  • Submit patient information as part of an employment application, résumé, portfolio, or work sample

If patient information is submitted through a general Website form, we may delete the submission, decline to process it, or contact the sender and direct them to an appropriate referral or clinical communication channel.

To make a patient referral, please contact 901 Home Health Care directly using our approved referral process:

Referral Phone:
Referral Fax:
Secure Referral Email or Portal:

The Website is not monitored continuously and must not be used for urgent or emergency medical needs. Call 911 or seek immediate medical assistance in the event of an emergency.

3. Information We Collect

The information we collect depends on how you interact with the Website.

Information You Provide Directly

You may voluntarily provide information such as:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Preferred method of contact
  • Any other information you choose to provide

Referral and Care Inquiry Information

Do not submit patient referrals or patient information through the public facing forms on this website.

Employment Information

When you inquire about employment or apply for a position, we may collect:

  • Name and contact information
  • Résumé or curriculum vitae
  • Employment history
  • Education and training
  • Professional credentials and licenses
  • Areas of clinical practice
  • Availability and preferred service area
  • References
  • Information you provide in an application or accompanying message

Additional information required for employment screening, payroll, benefits, credentialing, or regulatory purposes may be collected through separate, appropriately secured processes.

Information Collected Automatically

When you visit the Website, we or our service providers may automatically collect certain technical information, including:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Links selected
  • Date and time of access
  • Approximate geographic location derived from an IP address
  • Website interactions and navigation patterns
  • Cookie and device identifiers
  • Information about Website performance or errors

This information helps us operate, secure, and improve the Website.

4. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences, understand usage, and improve performance.

We may use the following types of cookies:

Essential Cookies

These cookies support basic Website operation, security, form submission, accessibility, and fraud or spam prevention.

Preference Cookies

These cookies may remember settings or choices you make when using the Website.

Analytics Cookies

These cookies help us understand how visitors use the Website, which pages are most useful, and how the Website can be improved.

Advertising or Campaign Measurement Technologies

We may use limited technologies to understand whether an advertisement or outreach campaign led someone to visit the Website or request information.

We do not knowingly allow advertising or analytics technologies to collect PHI from secure referral forms, patient portals, or authenticated healthcare pages.

You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where a cookie preference tool is available, you may use it to manage nonessential cookies.

5. How We Use Information

We may use information collected through the Website to:

  • Respond to questions and service inquiries
  • Provide information about home health services
  • Process employment inquiries and applications
  • Recruit, evaluate, and communicate with job candidates
  • Send requested updates or communications
  • Maintain and improve the Website
  • Measure Website performance and visitor engagement
  • Protect the Website and our systems from misuse, fraud, malware, or security threats
  • Maintain records of communications and requests
  • Comply with healthcare, licensing, employment, regulatory, and legal obligations
  • Establish, exercise, or defend legal rights
  • Perform other purposes disclosed when information is collected

We will not use PHI for purposes prohibited by HIPAA or other applicable healthcare privacy laws.

6. How We Disclose Information

We may disclose information in the circumstances described below.

Service Providers

We may provide information to companies that perform services on our behalf, such as:

  • Website hosting and maintenance providers
  • Form and email service providers
  • Information technology and cybersecurity providers
  • Analytics providers
  • Applicant tracking and recruiting providers
  • Communications platforms
  • Professional advisers
  • Records-management providers

These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.

When a service provider creates, receives, maintains, or transmits PHI on our behalf, we will enter into a business associate agreement when required by HIPAA.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, legal process, or governmental request
  • Respond to a subpoena, court order, or regulatory inquiry
  • Protect the safety, rights, or property of patients, Website users, employees, 901 Home Health Care, or others
  • Investigate suspected fraud, security incidents, or unlawful conduct
  • Enforce our agreements or policies
  • Respond to an emergency involving the health or safety of an individual

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable healthcare privacy and confidentiality requirements.

With Your Direction or Authorization

We may disclose information when you ask us to do so or provide valid consent or authorization.

7. Sale of Personal Information

901 Home Health Care does not sell personal information for monetary consideration.

We do not sell PHI, patient lists, referral information, employment application information, or mobile messaging opt-in information.

We also do not disclose PHI for targeted advertising without any authorization required by applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to the request for which it was collected
  • Provide services
  • Maintain appropriate business and healthcare records
  • Complete recruitment or employment processes
  • Meet legal, regulatory, licensing, insurance, and contractual obligations
  • Resolve disputes
  • Protect against fraud or security incidents
  • Enforce our agreements and policies

Different retention periods may apply depending on the type of information and the purpose for which it was collected.

PHI and medical records are retained in accordance with applicable healthcare record-retention requirements and our internal policies.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

  • Access controls
  • Encryption where appropriate
  • Secure hosting
  • Staff confidentiality requirements
  • Security monitoring
  • Vendor oversight
  • Data-minimization practices
  • Policies governing the handling of sensitive information

No website, email system, or electronic transmission method can be guaranteed to be completely secure. Please use caution when transmitting sensitive information electronically and use secure channels when available.

10. Email, Telephone, and Text Communications

When you provide contact information, we may contact you to respond to your inquiry, discuss requested services, follow up on a referral, or communicate about an employment opportunity.

Standard email and text messaging may not be secure. Please do not send detailed medical information, Social Security numbers, financial information, or other highly sensitive information through ordinary email or text messages.

You may ask us to stop sending nonessential promotional email communications by using the unsubscribe option provided in the message or contacting us.

Requests to stop promotional communications will not prevent us from sending necessary service-related, referral-related, employment-related, safety-related, or legally required communications.

11. Your Privacy Choices

Depending on the nature of the information and applicable law, you may request that we:

  • Confirm whether we maintain personal information about you
  • Provide access to certain personal information
  • Correct inaccurate information
  • Delete certain information
  • Provide a portable copy of certain information
  • Stop sending promotional communications
  • Review a decision concerning a privacy request

Some requests may be limited or denied when the information:

  • Is PHI governed by HIPAA
  • Is contained in a medical or employment record subject to separate legal requirements
  • Must be retained by law
  • Is necessary to provide a requested service
  • Is needed to protect legal rights or prevent fraud
  • Cannot reasonably be associated with the person making the request
  • Is subject to another lawful exception

We may need to verify your identity before processing a privacy request. An authorized representative may submit a request on your behalf when permitted by law and when appropriate authorization can be verified.

Requests concerning PHI or medical records should be made according to the procedures described in our Notice of Privacy Practices.

12. Children’s Privacy

The Website is intended for a general adult audience and is not directed to children under 18.

We do not knowingly collect personal information directly from children under 18 through the Website without appropriate authorization. If we learn that a child has provided personal information through the Website without appropriate consent, we will take reasonable steps to delete it.

A parent, guardian, or authorized representative may contact us regarding information concerning a minor.

13. Third-Party Websites

The Website may contain links to third-party websites, platforms, maps, social media pages, healthcare resources, or other services.

We do not control the privacy, security, accessibility, or content practices of third parties. Information you provide directly to another website is governed by that website’s privacy policy.

A link from our Website does not necessarily mean that 901 Home Health Care endorses the third party or its privacy practices.

14. Social Media

If you interact with us through Facebook, LinkedIn, Instagram, or another social media platform, the platform may collect information about your interaction according to its own policies.

Please do not post confidential patient information, medical details, or other sensitive information on public social media pages.

15. Visitors From Outside the United States

901 Home Health Care provides services in the State of Tennessee in the United States, and the Website is primarily intended for individuals located in Tennessee, USA.

Information collected through the Website may be processed and stored in the United States, where privacy laws may differ from those in other countries.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Website, services, technology, privacy practices, or legal obligations.

When we make changes, we will post the revised policy on this page and update the effective date. Material changes may also be communicated through an additional Website notice or another appropriate method.

Your continued use of the Website after a revised policy is posted signifies your acknowledgment of the updated policy.

17. Contact Us

For questions about this Privacy Policy, Website privacy practices, or requests concerning personal information, contact:
901 Home Health Care

For questions or requests involving medical records or protected health information, please consult our Notice of Privacy Practices or contact our Privacy Officer .